Welcome to Sensoryx AG. These terms and conditions outline the rules and regulations for the use of our online store, where we sell software development kits (SDKs) and end-user spatial tools for mixed reality (collectively, “Products”). By accessing this website and purchasing our Products, you agree to these terms and conditions.

Please read these terms carefully before placing an order or reserving a product.

 

1. General terms

1.1. Acceptance of Terms
By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

1.2. Amendments to Terms
We reserve the right to modify or replace these terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

1.3. Eligibility
You must be at least 18 years old to purchase our Products. By purchasing from us, you confirm that you meet this requirement.

 

2. Product Information

2.1. Product Descriptions
We strive to describe our Products as accurately as possible. However, we do not guarantee that the descriptions are error-free. All descriptions are subject to change without notice.

2.2. Development Stage Products
Some Products are still under development. These items may be available for pre-order or reservation. While we aim to deliver all Products as described, development timelines and final features may vary.

 

3. Orders and Payments

3.1. Pricing
All prices listed on our website are set in Swiss Francs (CHF). Prices displayed in other currencies, such as USD and EUR, are based on the CHF price and may vary depending on the current exchange rate at the time of purchase. Please note that these currency conversions are provided for convenience, and the final charge in your chosen currency may differ slightly due to fluctuations in exchange rates.

Product prices do not include taxes, shipping, or handling fees. These additional costs will be calculated and added at checkout based on your location.

3.2. Payment Methods
We accept payment through all major debit and credit cards.

  • Ready-to-Purchase Products: For products that are available for immediate purchase, full payment is required at the time of the order.
  • Reservation Payment: For products still under development, a non-refundable reservation fee must be paid in full at the time of reservation. This fee is separate from the final purchase price of the product.
  • Final Purchase Payment for Reserved Products: Once the reserved product is ready for shipping, you will be notified to complete the purchase by paying the remaining balance after applying the discount associated with your reservation. This discount applies to only one unit per reservation. If you wish to purchase additional units, you must have made separate reservations for each.

3.3. Order Confirmation
After placing an order or making a reservation, you will receive an email confirming receipt of your payment. For reservations, this email will confirm your place in line for the product once it becomes available. For final purchases, the email will confirm the details of your order. We reserve the right to refuse or cancel any order or reservation at our discretion.

 

4. Reservations and Pre-Orders

4.1. Reservation Fee
For products still under development, you can reserve a unit by paying a small fee upfront. This fee guarantees you a spot to receive the product once it is released.

4.2. Non-Refundable Reservation Fee
Please note that the reservation fee is non-refundable under any circumstances. If we are unable to complete the development of the reserved product, the reservation fee will not be reimbursed. By reserving a product, you acknowledge and accept this risk.

4.3. Reservation and Purchase Process
When the final product is ready to ship, you will be notified via the contact information provided at the time of reservation. At that time, you will have the option to purchase the reserved product at a discounted price. The discount will only apply to the purchase of one unit of the product per reservation. If you wish to purchase multiple units of the product, you must reserve multiple units in advance, with each reservation subject to its own non-refundable fee.

4.4. Reservation Does Not Guarantee Delivery

Once development is finalized, customers who have reserved the product are assured the opportunity to purchase it at the discounted price. However, if the development is not brought to completion, your reservation fee will be forfeited, and you will not have the option to purchase the final product.

 

5. Shipping and Delivery

5.1. Shipping Policy
We ship Products worldwide. Shipping costs and delivery times vary based on location and will be calculated at checkout.

5.2. Delivery Times
While we strive to deliver Products within the estimated timeframes, delays may occur due to factors beyond our control. We are not liable for any delays in delivery.

5.3. Title and Risk of Loss
Title and risk of loss for the Products pass to you upon delivery of the Products to the carrier.

 

6. Warranty and Liability

6.1. Product Warranty
Our products are provided “as is” without any warranties, either express or implied, unless otherwise stated in the product description. However, we fully test all our products before sending them to our clients. If you can demonstrate, with visual evidence, that a product is broken on receipt or does not function correctly, we will replace it after you have returned the faulty item within 30 days of receipt. You are responsible for the cost of shipping the product back to us.

6.2. Limitation of Liability
In no event shall Sensoryx AG be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Products, including but not limited to lost profits, even if we have been advised of the possibility of such damages.

 

7. Cancellation and Refunds

7.1. Order Cancellations
Orders may be canceled by contacting our customer service team before the Product has been shipped. Once the Product has been shipped, the order cannot be canceled.

7.2. Refund Policy
Due to the nature of our products, all sales are final, and no refunds will be issued. However, if you can demonstrate, with visual evidence, that a product is defective or broken on receipt and you return it to us within 30 days of receipt, we will replace the defective item. You are responsible for the cost of shipping the product back to us.

 

8. Intellectual Property

8.1. Ownership
All intellectual property rights related to the Products and this website, including but not limited to copyrights, trademarks, and patents, are owned by Sensoryx AG or its licensors.

8.2. Limited License
You are granted a limited, non-exclusive, non-transferable license to use the Products for their intended purpose. You may not reproduce, distribute, or create derivative works based on our Products without our prior written consent.

 

9. Privacy Policy

9.1. Data Collection
We collect personal information necessary to process your orders and provide our services. Our privacy policy outlines how we collect, use, and protect your personal information.

9.2. Third-Party Services
We may use third-party services to process payments and fulfill orders. These third parties are bound by their privacy policies, which you should review.

 

10. Governing Law and Dispute Resolution

10.1. Governing Law
These terms and conditions are governed by the laws of Zürich, Switzerland, without regard to its conflict of law principles.

10.2. Dispute Resolution
Any disputes arising out of or relating to these terms and conditions shall be resolved through good faith negotiations. If negotiations fail, disputes shall be settled by binding arbitration in Zürich, Switzerland.

 

11. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Sensoryx AG
Förrlibuckstrasse 30
8005 Zürich
Switzerland
support@sensoryx.tech
+ 41 79 573 78 04